Government and public services
From scattered documents to evidence-based decisions
We digitalized case-file assembly, review, and tracking to keep responsibilities, status, and evidence together in one platform.
- Industry
- Government and public services
- Primary capability
- Digital government, workflows, and business intelligence
Executive overview
A public institution needed to digitalize the intake, evaluation, and tracking of applications while preserving documentary evidence and traceability for every decision.
The challenge
Where visibility and continuity were breaking down
Case files were assembled through documents, email, and independent controls. This made it difficult to see progress, identify responsibilities, address observations, and produce reliable indicators.
The institution needed clearly separated activities for applicants, evaluators, and administrators while retaining a complete history for every case.
The solution
A connected operating path
We designed a platform with distinct portals for applicants, evaluators, and administrators.
Implemented capabilities
- Secure user registration
- Digital case-file assembly
- Document validation
- Review and approval workflows
- Observations and corrections
- Movement history
- Notifications
- Dashboards and indicators
- Evidence prepared for review
- Role-based security and permissions
The result
The institution gained a more orderly process with visible status, defined responsibilities, and traceability from intake through resolution. Operational information can support monitoring and decision-making.
Technologies
- .NET
- Angular
- SQL Server
- Docker
- APIs
- Cloud
- Role-based security
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